Reference

Your Account Terms at 678a

Every session, every bKash, Nagad, or Rocket transaction, every account action — all of it falls under these terms. Access and eligibility depend on your local law and the region where you're located.

Account RulesPayment TermsEligibility & AccessConduct PolicyDispute Resolution
678a Your Account Terms at 678a
CONTACT OUR TEAM

Reach Us About These Terms

If something in these terms isn't clear or you need to flag a concern about your account, our support team can help — whether you're accessing from Dhaka or anywhere else in Bangladesh. Reach us through the options below. We'll point you to the relevant clause and explain what it means in plain language. For wallet transactions — bKash deposits that weren't credited, Nagad withdrawal holds, or Rocket payment queries — our team handles these through the same contact paths.

Team online

Live Chat

The chat window inside your account is the quickest way to ask about any terms clause. Our team can walk you through the relevant section and what it means for your account.

Email Support

Send your query to our support address for written responses about specific clauses. We reference the exact section in our reply so you have a clear record of what applies.

Account Help Panel

Your account dashboard includes a help section covering frequently raised terms questions. Check there first — if your answer isn't listed, escalate via chat or email directly.

ACCOUNT AND DATA

How We Handle Your Agreement

Enforcement here is consistent — not selective, not case-by-case. We store only what's needed to run your account and process transactions via bKash, Nagad, or Rocket. Account security is shared: we secure the platform and you secure your login. The four areas below cover what matters most: your credentials, the data we hold, how long we keep it, and how you request changes to your account.

Account Security Your login credentials are your responsibility to protect. We never ask for your password through chat or email. Use a unique password and keep your device secure when accessing the account.
Data We Hold We store your registration details, wallet identifiers for bKash, Nagad, or Rocket, and session cookies for your login. We hold only what is required to operate your account and comply with applicable law.
Record Retention Transaction and activity records are held in line with applicable legal requirements. You can request a summary of your account history through our support team at any time.
Updating Your Details To change personal details linked to your account — including a registered bKash or Nagad number — contact support with your account ID. Identity verification is required before we apply any change.

Common Terms and Conditions Questions

Below are the questions we hear most often about what these terms mean in practice — including how wallet deposits from bKash, Nagad, and Rocket interact with account rules, what to do when you need to make a change, and how disputes are handled. Read through before contacting support. If your question still isn't answered, our team is available via the contact options listed in the section above.

All deposits and withdrawals made via bKash, Nagad, or Rocket fall under the payment section of these terms. Your wallet provider's own conditions apply alongside ours — both sets of rules stay active.

Access depends on the laws where you are. It is your responsibility to confirm that using this platform is permitted in your location. These terms do not override or replace local law in any jurisdiction.

Each account belongs to one person only. Sharing login credentials breaches these terms. If we detect shared or unauthorised access, we may restrict the account and review any transactions made during that period.

We update this page whenever terms change. There is no separate notification — it is your responsibility to check this page periodically. Using your account after a revision is posted means you accept the updated terms.

Contact support through live chat or email with your account ID and the detail to correct. For wallet-linked fields like your bKash or Rocket number, identity verification is required before any update goes through.

Reach our support team via live chat or email. State which clause applies to your situation. We will review and respond with our position — disputes follow the process set out in these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.